Purity Perfected for the Modern Lifestyle

namaste@gbtranquil.com

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namaste@gbtranquil.com

Purity Perfected for the Modern Lifestyle.

Privacy Policy

Welcome to Pivura (“we”, “our”, “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you access or use our website, products, and services.

By accessing or using our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information

  • Full Name

  • Email Address

  • Mobile Number

  • Shipping Address

  • Billing Address

  • Postal Code

  • State and Country

  • Account Login Details (if applicable)

Order Information

  • Products Ordered

  • Order History

  • Payment Status

  • Delivery Information

Technical Information

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Website Usage Statistics

  • Cookies and Similar Technologies

Communications

If you contact us through email, contact forms, WhatsApp, or social media, we may retain those communications to assist you and improve our services.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Verify transactions

  • Provide customer support

  • Improve our products and services

  • Prevent fraud and unauthorized activities

  • Send order updates

  • Respond to inquiries

  • Comply with legal obligations

  • Improve website functionality and user experience

  • Send promotional communications where permitted by law

3. Payment Information

We do not store your debit card, credit card, UPI PIN, banking credentials, CVV, or other sensitive payment information.

Payments are securely processed through trusted third-party payment service providers. Their collection and processing of payment information are governed by their own privacy policies.

4. Cookies

Our website may use cookies and similar technologies to:

  • Remember your preferences

  • Improve website performance

  • Analyze website traffic

  • Enhance user experience

You may disable cookies through your browser settings. Some features of the website may not function properly if cookies are disabled.

5. Sharing of Information

We may share your information with:

  • Payment Gateway Providers

  • Shipping and Logistics Partners

  • Technology Service Providers

  • Marketing Service Providers

  • Government Authorities when legally required

  • Professional Advisors where necessary

We do not sell your personal information to third parties.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Complete your orders

  • Comply with legal obligations

  • Resolve disputes

  • Prevent fraud

  • Enforce our agreements

After this period, data may be securely deleted or anonymized.

7. Data Security

We implement commercially reasonable technical and organizational measures to protect your information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Your Rights

Subject to applicable law, you may request to:

  • Access your personal information

  • Correct inaccurate information

  • Update your details

  • Delete your personal information where legally permissible

  • Withdraw consent for certain processing activities

  • Contact us regarding privacy-related concerns

We may require identity verification before processing such requests.

9. Third-Party Services

Our website may contain links to third-party websites or integrate third-party services.

We do not control these websites or services and are not responsible for their privacy practices, security measures, products, content, or policies. Users should review the privacy policies of those third parties independently.

10. Children’s Privacy

Our website is not intended for children under the age of 18.

We do not knowingly collect personal information from minors. If we become aware that such information has been collected, we will take reasonable steps to delete it.

11. Marketing Communications

We may send promotional emails, SMS, or WhatsApp messages regarding offers, products, or updates.

You may opt out of marketing communications at any time using the unsubscribe option or by contacting us.

12. Compliance with Indian Laws

This Privacy Policy is intended to comply, where applicable, with:

  • Digital Personal Data Protection Act, 2023

  • Information Technology Act, 2000

  • Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (to the extent applicable)

  • Other applicable laws and regulations in India

13. Disclaimer of Liability

While we make reasonable efforts to safeguard personal information and maintain accurate website content, Pivura does not guarantee that the website will always be uninterrupted, error-free, secure, or free from viruses or other harmful components.

To the maximum extent permitted by applicable law:

  • We are not liable for losses arising from unauthorized access resulting from circumstances beyond our reasonable control.

  • We are not responsible for failures caused by internet service providers, payment gateways, logistics partners, hosting providers, telecommunications failures, cyberattacks, natural disasters, government actions, or other force majeure events.

  • We are not responsible for the privacy practices, security, or actions of third-party websites or services linked from our website.

  • Users are responsible for maintaining the confidentiality of their account credentials and for all activities carried out under their account.

Nothing in this Privacy Policy excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

14. Changes to this Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time without prior notice.

The updated version will be published on this page with the revised Effective Date. Continued use of the website after changes are posted constitutes acceptance of the updated Privacy Policy.

15. Contact Us

For any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact:

Pivura

Email: namaste@gbtranquil.com

Website: https://pivura.in

Whatsapp: +91 95386 36345

Contact: +91 95386 36345

Business Hours: 10:00AM to 7:00PM

Consent

By accessing or using the Pivura website, creating an account, placing an order, or otherwise interacting with our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection, use, storage, and processing of your information as described herein.